Privacy Policy

1. Introduction

Battiendot ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (battiendot.center) or use our renovation services in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Property information (address, type of renovation, project details)
• Financial information (budget range, payment information for contracted work)
• Communication records (emails, phone calls, meeting notes)
• Photos and measurements of your property (with your consent)

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device information (type, operating system)

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing renovation consultation and services
• Communicating about your project and scheduling appointments
• Preparing quotes, contracts, and invoices
• Improving our services and customer experience
• Sending newsletters and promotional materials (with your consent)
• Complying with legal and regulatory requirements
• Protecting our rights and preventing fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted contractors, suppliers, and service providers who assist in delivering our services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfer: In the event of a business merger, acquisition, or sale
• Consent: When you have given explicit consent for specific sharing

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure data transmission using SSL encryption
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical and electronic records
• Employee training on privacy and security practices

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Project-related information: For the duration of the project plus 7 years for warranty and legal purposes
• Marketing communications: Until you unsubscribe or request removal
• Website analytics: Up to 2 years
• Financial records: As required by Canadian tax and business laws

7. Your Rights and Choices

Under Canadian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal: Withdraw consent for certain uses of your information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us at [email protected] or (416) 555-1234.

8. Cookies and Website Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and performance
• Provide personalized content and advertisements
• Enable certain website functionality

You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the revised policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. Regulatory Information

If you are not satisfied with our response to your privacy concerns, you may file a complaint with: